FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

I am on bank draft, when does the money come out of my bank account.

Bank drafts are submitted to the bank the 12th of each month, unless it is on a weekend or holiday, then it falls to the next business day.

When is my bill payment due?

All bills are due upon receipt of the bill.  You have until the 15th of each month to pay your bill to avoid late charges.  If the 15th falls on a weekend or holiday, you have until the next business day.  Disconnection lists are generated after the 25th of each month.  These are accounts that have a current balance and are past due.  As a courtesy, we attempt to notify any customers that are on this list, by phone, before any disconnects are made.  However, we are not responsible if your current contact information is out of date, and we cannot reach you with a notification.  All dates are clearly marked on the bill you receive at the beginning of each month, as well as the disconnection notice, which is in red.  If you have any questions, please feel free call us to discuss your bill.  (601)-394-2383.

I am moving, what do I need to do?

Before you move, you will need to come to Town Hall and sign a “finals” sheet.  This allows us to finalize your account.  After it has been processed, you will received any deposit that remains on the account, if you have left an accurate forwarding address.

How can I pay my bill?

There are many ways to pay your bill.  We accept cash, checks, money orders, debit and credit cards in Town Hall.  We also allow you to pay online at leakesvillewater.com.  After hours, we have a night deposit box directly in front of the Leakesville Library.  This box is checked daily. You can mail your payments directly to us at 301-A Lafayette Avenue, 39451.  Please make sure you mail your payments early enough to avoid the 15th monthly deadline. We also have bank drafts available, which are automatic payments submitted to your bank on the 12th of each month (or the next business day depending on weekend or holidays).

I have another question not covered above.

Feel free to call us (601-394-2383) or come in and see us at Town Hall ,between the hours of 8am and 4:30pm Monday thru Friday*.  You can submit email questions to LeakesvilleMS@Gmail.com.  You can also reach us by fax at 601-394-2414.